Pre-Order Policy
All pre-order items are final sale. Because pre-orders are produced and ordered specifically based on each customer's purchase, pre-orders cannot be canceled, refunded, or exchanged. Please make sure you review all product details, sizing charts, and descriptions carefully before placing your order.
Contact
If you have any questions about your order, you can always contact us at: francinnea97@gmail.com
Damages or Issues
If your package arrives damaged, please contact the shipping carrier directly to file a claim, as all items are shipped in perfect condition. Once the package has been shipped, FranFanDesigns is not responsible for damages, delays, or lost packages caused by the shipping carrier.
Returns & Refunds
FranFanDesigns does not accept returns, refunds, or exchanges, especially for pre-order items. All sales are considered final. Please ensure that you select the correct size and review the listing information before completing your purchase.